The Buy to Let Business Limited - Profile

The Buy to Let Business was created specifically to deliver a high level of mortgage services and advice to Buy to Let landlords. As a direct result of the Director’s frustrations with service levels they themselves had received, The Buy To Let Business thrives on customer service, understanding and delivering on the needs of landlords; our growth, from just 3 staff in 2006 to over ten times this level today, is testament to this focus on service.

Unusually within the mortgage industry, The Buy To Let Business has fewer Consultants than it has support staff, or Customer Relationship Associate (CRA’s) as they are termed. This intentional structure ensures the proper emphasis is given to the rapid progression of mortgage applications, and it is these staff that, if anything, define The Buy To Let Business. This structure also ensures that during working hours you will never be talking to voicemail if you call the office.

Ongoing training and teamwork is key to our service levels and our consultants know the industry from both sides; as property owners themselves and as mortgage specialists updated daily with industry rates. They understand the frustrations of being a landlord and building a portfolio, whilst at the same time understand the financial mechanisms of leveraging investments, buying at below market value, and structuring deals.

Professional standards are key to our business and whilst the Buy to Let industry is not as a whole regulated by the Financial Services Authority, The Buy To Let Business Limited is registered (FSA No. 472199). This registration underlines our emphasis on customer service and is clearly recognised by the lenders, allowing us direct access to the whole of the market for lending products.