Buy to Let Mortgages

Buy to Let
Mortgage Quote

Use this Mortgage Comparison Calculator to compare what you are paying on your current mortgage with that of a new rate, including associated fees.

Residential
Mortgage Quote

Select your preferred mortgage product from the drop-down list below, fill in the details and click the Calculate button to show monthly cost for Interest only or Repayment loans, and Rent required.

Mortgage
Protection Quote

Select the preferred mortgage product from the drop-down list below, fill in the monthly income achievable from the property and the required term of the loan to calculate the maximum borrowing achievable.

Your guide to customer complaints procedure

How to Complain

We aim to offer expert knowledge and unbeatable service, but there may be occasions when you feel you have cause to complain. If you have a complaint, we would like to able to speak to you about it, to give us the opportunity to put it right.

Call Us

Call our office on 01276 903 208. Our office is open Monday to Friday, 8.30am to 5.30pm.

Write to Us

In order for us to resolve your complaint as quickly as possible, please include the following information in your letter:

· Full Name

· Purchase/Remortgage Address

· As much information about the complaint as you can provide

· Any particular actions you wish us to take to resolve your complaint


Please address letters to:

The Compliance Officer
The Buy to Let Business
Building Eight
Watchmoor Park
Camberley
Surrey
GU15 3YL



Next Steps

We’ll record your complaint and do all we can to resolve it by the end of the next working day. Some complaints take longer to resolve. If this is the case, we’ll send you an acknowledgement letter within five working days of your complaint being received. We will also tell you when we will be able to give you a more detailed response. The Financial Conduct Authority allow us eight weeks to provide a final response, but we will aim to resolve your complaint much earlier than this.


If you’re still not happy

If we cannot settle your complaint, you may be entitled to refer it to the Financial Ombudsman Service. Further information is available from their website http://www.financial-ombudsman.org.uk

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