Buy to Let
Use this Mortgage Comparison Calculator to compare what you are paying on your current mortgage with that of a new rate, including associated fees.
Select your preferred mortgage product from the drop-down list below, fill in the details and click the ‘Calculate’ button to show monthly cost for Interest only or Repayment loans, and Rent required.
Select the preferred mortgage product from the drop-down list below, fill in the monthly income achievable from the property and the required term of the loan to calculate the maximum borrowing achievable.
Your guide to customer complaints procedure
We aim to offer the best possible customer service, but there may be occasions when you feel you have cause to complain. If you have a complaint about our service, please tell us.
We will always try to resolve the problem quickly and to your satisfaction. If you are unhappy with our response, you can take your complaint further through our complaints procedure.
With the help of your comments we can improve our services.
We would like you to talk to us about your complaint to give us the opportunity to put it right. You can do this by phoning our office on 0845 812 8888 with details of the complaint. We will take time to listen and do whatever we can to help.
The information needed to resolve most problems is available to all our employees who have day-to-day responsibility for looking after your mortgage business. They will be in the best position to deal with your concerns as quickly as possible. We can usually sort out the complaint straight away. If we cannot, we will tell you how long it will be before we can give you an answer.
If you remain un-satisfied, they will immediately refer your complaint to a Manager.
We aim to resolve your concerns within 24 hours. Sometimes it may take longer to look into the matter fully. If this happens, we will let you know who will be dealing with your complaint going forward.
In the unlikely event that you are still not happy, please write to:
The Compliance Officer
The Buy to Let Business Ltd
When we receive your letter of complaint we will send an acknowledgement letter to you within five working days. We will also tell you when we will be able to give you a more detailed response.
We will always deal with you complaint as quickly as we can, and we aim to resolve it within 15 working days. However, in some cases it may take a little longer. If this is the case we will keep you updated by sending you a further letter, advising you of the current status of your complaint, within four weeks of receiving it.
If you cannot settle your complaint with us, you will not be entitled to refer it to the Financial Ombudsman Service unless the product you have applied for is regulated by the Financial Services Authority.
The Buy to Let Business Limited is regulated by the Financial Services Authority (FSA No. 472199) however most buy to let mortgage products fall outside of the regulated environment.