Treating Customers Fairly

Committed to offering our customers the highest possible standards of service.

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Our commitment to you

At The Buy to Let Business we are pleased to support the Financial Conduct Authority initiative ‘Treating Customers Fairly’. We will:

  • Provide you with clear information about the products and services we offer, including fees and charges
  • Ascertain your individual needs, preferences and circumstances before recommending a mortgage
  • Only recommend a mortgage that we consider suitable for you and that you can afford – and always the most suitable from the available options
  • Not recommend a mortgage if we can’t find one we consider suitable
  • Encourage you to ask if there’s something you don’t understand
  • Give you access to a formal complaints procedure should you become unhappy with our service
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How you can help us

To help us give you the most appropriate advice, we will ask you to:

  • Tell us as much as possible about your income and outgoings, to enable us to properly assess how much you can afford
  • Let us know about changes that might affect your ability to repay a mortgage
  • Let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don’t understand
  • Tell us if you think there are ways we can improve our service

Contact Us

Trading office: Building Eight,
Watchmoor Park, Camberley,
Surrey, GU15 3YL
Registered in England No. 5695802

Tel. 0800 170 1888

info@thebuytoletbusiness.com

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ALL MORTGAGES ARE SUBJECT TO STATUS AND LENDER CRITERIA.
MOST BUY TO LET MORTGAGES ARE NOT REGULATED.
A BROKER FEE MAY BE PAYABLE UPON MORTGAGE APPLICATION AS WELL AS AN ADMINISTRATION FEE. THE TOTAL FEE PAYABLE WILL DEPEND ON YOUR CIRCUMSTANCES. YOUR MORTGAGE CONSULTANT WILL EXPLAIN ANY FEES APPLICABLE IN YOUR INITIAL CONSULTATION.

THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME.
YOUR HOME OR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.
YOU MAY HAVE TO PAY AN EARLY REPAYMENT CHARGE TO YOUR EXISTING LENDER IF YOU REMORTGAGE.

Copyright © 2017–present, The Buy to Let Business Limited. All Rights Reserved. The Buy to Let Business Limited is registered in England and Wales under company number 05695802. Trading office: Building Eight, Watchmoor Park, Camberley, Surrey, GU15 3YL, UK. (Registered office: Countrywide House, 6 Caldecotte Lake Business Park, Caldecotte Lake Drive, Caldecotte, Milton Keynes, United Kingdom, MK7 8JT). VAT Registration Number: 500 2481 05. For activities relating to regulated mortgages and non-investment insurance contracts, The Buy to Let Business Limited is authorised and regulated by the Financial Conduct Authority, Financial Services Register number 472199. Please note that we are a broker and not a lender. We will act on your behalf to liaise with a mortgage lender.

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